🎬 The Role

This is a key operational hire based in our Limassol office in Cyprus. As a Merchant Onboarding Specialist, you will own and manage the end-to-end onboarding journey for prospective merchants and enterprise clients. Acting as the bridge between commercial teams, incoming merchants, and internal Risk & Compliance functions, you will ensure every merchant application moves smoothly from initial documentation collection through verification to live activation.

You will collaborate side-by-side with industry-veteran leadership possessing deep expertise in banking and global payments. This role requires a detail-oriented, proactive communicator who can guide international merchants through regulatory and KYB requirements with clarity and efficiency while maintaining strict adherence to internal compliance standards.

👤 The Responsibilities

• Manage End-to-End Merchant Onboarding: Own the client onboarding pipeline from initial application intake through final approval and account activation, ensuring a fast, frictionless merchant experience.

• Collect & Verify KYB Documentation: Gather, review, and validate all required corporate and regulatory documentation—including corporate registries, UBO declarations, financial statements, processing histories, and applicable business licenses.

• Ensure Application Completeness & Quality: Conduct thorough initial checks on merchant websites, business models, and submitted KYB packages to identify missing items or discrepancies before escalating to Compliance and Underwriting.

• Liaise with Merchants & Internal Teams: Maintain clear, proactive communication with prospective clients to resolve documentation queries, while partnering closely with Account Executives, Risk, and Compliance to prevent bottlenecks.

• Maintain Pipeline & Record Hygiene: Track onboarding turnaround times, maintain accurate audit trails, and ensure structured documentation storage within internal CRM and compliance systems.

🎓 The Skills & Competencies

• Background: Experience in client onboarding, KYB/KYC administration, compliance operations, or account operations within a regulated financial, fintech, or B2B environment.

• Documentation & Analytical Precision: Strong eye for detail with the ability to review complex corporate structures, ownership charts, and regulatory licenses accurately and efficiently.

• Communication Excellence: Impeccable, fluent professional English (written and verbal). Must display patience, clarity, and commercial poise when guiding international merchants through onboarding requirements.

• Structured & Proactive: Highly organized self-starter capable of managing multiple concurrent onboarding files under tight SLAs in a high-velocity environment.

⭐ The Differentiators

• Payments or Banking Experience: Direct experience working within a Payment Service Provider (PSP), acquiring bank, electronic money institution (EMI), or banking institution is a strong plus.

• Cross-Border KYB Familiarity: Practical knowledge of international corporate documentation standards, high-risk vs. standard merchant verticals, and card scheme onboarding expectations.

⏳ The Benefits

• Direct Leadership Access: Work alongside and learn directly from an executive team with decades of combined banking and payments leadership.

• High Impact & Growth: Play a central role in accelerating merchant activation and global revenue growth with clear room for internal career progression.

• Collaborative Office Culture: Based in Limassol, working closely with commercial and operational teams in a dynamic international payments hub.

✅ The Process

Application → HR CV Screening → Hiring Manager Review → HR Screening Interview → First Business Interview → Second Business Interview → Technical/Case Assessment → Offer

💼 The Employer

The employer is a cutting-edge, technology-driven payment infrastructure provider. Led by an experienced team of former banking and payment executives, the company delivers seamless, secure, and multi-currency payment acquiring and processing solutions for international merchants and enterprises operating worldwide.