🎬 The Role

Our Client is seeking a Customer Success Manager – Spanish Speaking to guide clients to success and ensure they achieve their business goals through effective onboarding, relationship management, and loyalty program optimization. The ideal candidate will have a strong background in customer success within SaaS or tech startups, excellent Spanish and English communication skills, and a proven ability to drive customer satisfaction, retention, and growth.

👤 The Responsibilities

• Manage onboarding for mid to large clients with higher technical complexity, acting as project manager for smooth implementation.
• Own and nurture client relationships, serving as the main point of contact after sales handover.
• Support customers in setting up and optimizing loyalty programs while proactively resolving issues.
• Advocate for customer needs internally, influencing product improvements when necessary.
• Analyze KPIs to help clients improve campaigns, suggest strategies, and identify upsell opportunities.
• Act as a mentor to junior CSMs, handling escalations and leading internal initiatives.

🎓 The Skills & Competencies

• Fluency in Spanish and English (written and spoken).
• Strong organizational, analytical, and communication skills.
• 3–5 years of experience in customer success (preferably in SaaS/tech startups).
• Detail-oriented with a creative and problem-solving mindset.
• Demonstrated ability to improve customer satisfaction and retention.

⭐ The Differentiators

• Master’s degree or equivalent experience.
• Familiarity with F&B and Retail industries.
• Knowledge of customer engagement and loyalty solutions.
• Experience mentoring or managing junior team members.

⏳ The Benefits

• Competitive salary with global career progression opportunities.
• Tier 1 medical insurance (worldwide coverage for employee + dependents).
• 25 days of annual holiday.
• Positive, energetic, and collaborative work environment.
• Wellbeing programs, social events, and community initiatives.
• Office with stunning views over JLT Park, lake, and Dubai Marina.
• Exciting team-building activities.

✅ The Process
Application → HR CV Screening → Hiring Manager Review → HR Screening Interview → First Business Interview → Second Business Interview → Technical/Case Assessment → Offer

💼 The Employer
We are partnering with a market leader in Data-Driven Customer Engagement & Loyalty Solutions. Operating in a fast-growing, competitive market, the company has a proven track record of delivering enterprise-level data, AI-driven campaigns, and advanced loyalty solutions.

This is a fantastic opportunity to join a dynamic, forward-thinking, and customer-centric team, where you’ll play a pivotal role in helping global brands maximize customer engagement and retention.